SHIPPING & RETURNS POLICY

DELIVERY INFO

Orders are generally shipped between 4-5 business days after your order has been placed, however, remember that all our products are carefully handmade, so there may be some exceptions to production and shipping timings. 

Import duties and taxes may apply to the orders. However, our guaranteed cost shipping service allows you to prepay all taxes and duties and there will be no additional charges when you receive your package. 

 

RETURNS

If your purchase is not exactly what you are looking for, you have 14 natural days from receiving your order to arrange your return. Our return process is pretty simple, all you have to do is follow the steps: 

Contact us to contact@craftruly.com including the following information: 

  • Your order number, product details and email address, exactly as it appears on your order confirmation email/invoice.

  • Explain which item(s) you’d like to return and let us know why.

  • Confirm your original delivery information (amend if needed).

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When returning items to us, please ensure they are in "as new" condition, perfectly packaged in their original packaging and well protected. We cannot guarantee full refund or exchange in case of damaged returns. 

 

RETURN AND EXCHANGE FEES

Buyers are responsible for return shipping costs and any additional customs fee that the return generates when returning or exchanging an item. If the item is not returned in its original condition, the buyer is responsible for any loss in value. The buyers need to send shipping information and tracking number to contact@craftruly.com so we can track the delivery and confirm once the return item is received by our team. 

 

CANCELLATIONS AND REFUNDS

If you would like to cancel your order, you must notify us within 12 hours of placing the order. Simply contact us to contact@craftruly.com to ask for the cancellation. Please note, it can take up to 10 working days for refunds to appear in your bank account. 

Please make sure your items are returned new and unused. Items that do not meet our policy will not be accepted and will be sent back to you in the condition they were received. 

 

Please follow the steps as explained here.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. In case of return, the cost of return will be deducted from your refund. Please note that it might take up to 10 working days for the funds to be received back into your account. In case of exchange, we wont be able to ship a new item until the item to be exchanged is received in perfect condition, and the new item will respect original production timings. 

 

ITEMS ON SALE

Items on SALE cannot be purchased with any additional discount. Please bear in mind, delivery may be delayed during SALE period.

Items bought on SALE are final and not refundable. 

 

NON-REFUNDABLE COSTS

Original shipping costs are non-refundable. Duties and taxes are non-refundable.

 

NEWS AND SUBSCRIPTIONS 

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