SHIPPING & RETURNS POLICY

DELIVERY INFO:

Orders are generally shipped between 4-5 business days after your order has been placed if the item is in stock, however, remember that all our products are carefully handmade, so there may be some exceptions to production and shipping timings if the item purchased is not in stock. 

Import duties and taxes may apply to the orders depending on customs clearance process. It's uncommon, but the buyer will be responsible for any additional charges that may apply when you receive your package. 

 

FRAGILE ITEMS:

We always ensure that every item we ship is in perfect condition and well packed and protected before handling to the courier. If your fragile item arrives broken or damaged due to logistics and transportation we will make sure to replace the item or damaged pieces following the process defined by our logistics partners and insurance. This applies to all out fragile items which includes items made out of: Clay, Ceramic, Wood, Stone, Marble and Glass. 

 

RETURNS:

All our products are 100% handmade by independent artisans who dedicate their lives to their crafts investing their resources in handcrafting each piece. For this reason unfortunately we don't accept returns. Please contact us if you have any questions on any of our items before placing your order. We will make sure to answer all of your questions as soon as we can!

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CANCELLATIONS AND REFUNDS:

If you would like to cancel your order, you must notify us within 12 hours of placing the order. Simply contact us to contact@craftruly.com to ask for the cancellation. Please note, it can take up to 10 working days for refunds to appear in your bank account. 

 

ITEMS ON SALE:

Items on SALE cannot be purchased with any additional discount. Please bear in mind, delivery may be delayed during SALE period.

Items bought on SALE are final and not refundable. 

 

NON-REFUNDABLE COSTS:

Shipping costs are non-refundable. Duties and taxes are non-refundable.

 

NEWS AND SUBSCRIPTIONS:

We are confident that you will love being the first to know about CRAFTRULY news however, you may cancel your subscription at any time by clicking on the unsubscribe option in the bottom of the email.