SHIPPING & RETURNS POLICY
Orders are generally shipped between 4-5 business days after your order has been placed, however, remember that all our products are carefully handmade, so there may be some exceptions to production and shipping timings.
Import duties and taxes may apply to the orders. However, our guaranteed cost shipping service allows you to prepay all taxes and duties and there will be no additional charges when you receive your package.
If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your return. Our return process is pretty simple, all you have to do is follow the steps:
Contact us to firstname.lastname@example.org including the following information:
Your order number, product details and email address, exactly as it appears on your order confirmation email/invoice.
Explain which item(s) you’d like to return and let us know why.
Confirm your original delivery information (amend if needed).
IMPORTANT! We only accept returns made by UPS as our preferred courier. We will create a Return Label and share all detailed information to send back the returned goods using our negotiated discounted rates.
Please note: You don't pay the prepaid return post separately, it is deducted from your refund. By using this returns waybill you consent to the deduction of the return post cost from your refund.
When returning items to us, please ensure they are in "as new" condition, perfectly packaged in their original packaging and well protected. We cannot guarantee full refund in case of damaged returns.
Currently, we are unable to offer exchanges on our products. You can simply create a new order for the products you wish to have instead and create your return in the meantime - you will be refunded for the unwanted item as soon as possible. If you have any questions, please contact us here.
Shipping for returns will be charged, UPS shipping fee is about $35.00 but it may vary depending on the shipping market.
CANCELLATIONS AND REFUNDS
If you would like to cancel your order, you must notify us within 12 hours of placing the order. Simply contact us to to ask for the cancellation. Please note, it can take up to 10 working days for refunds to appear in your bank account.
Please make sure your items are returned new and unused. Items that do not meet our policy will not be accepted and will be sent back to you in the condition they were received.
Please follow the steps as explained here.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The cost of return will be deducted from your refund. Please note that it might take up to 10 working days for the funds to be received back into your account.
ITEMS ON SALE
Items on SALE cannot be purchased with any additional discount. Please bear in mind, delivery may be delayed during SALE period.
Items bought on SALE are final and not refundable.
Original shipping costs are non-refundable. Duties and taxes are non-refundable.
NEWS AND SUBSCRIPTIONS
We are confident that you will love being the first to know about CRAFTRULY news however, you may cancel your subscription at any time by clicking on the unsubscribe option in the bottom of the email.